Terms & Conditions

Last Updated: 15/06/2026

1. Introduction

Welcome to Bloom Veritas.

These Terms & Conditions govern your access to and use of the Bloom Veritas website, products, and services. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, you should not use our website or place an order.

2. About Bloom Veritas

Bloom Veritas is an online floral gifting and flower delivery service that offers floral arrangements, bouquets, gifts, and related products through a network of carefully selected independent florist partners.

Bloom Veritas manages the customer ordering experience, pricing, payment processing, customer support, and order administration. Orders are fulfilled and delivered by independent florist partners operating on behalf of Bloom Veritas.

For all customer enquiries, support requests, refund requests, and order-related concerns, Bloom Veritas remains the primary point of contact.

Customer Support Email: support@bloomveritas.com

3. Eligibility to Use Our Services

To place an order through Bloom Veritas, you must:

Be at least 18 years of age or have the permission of a parent or legal guardian.
Provide accurate and complete information when placing an order.
Use our website and services only for lawful purposes.

Bloom Veritas reserves the right to refuse service, suspend accounts, cancel orders, or restrict access where fraud, misuse, unlawful activity, or breaches of these Terms & Conditions are suspected.

4. Acceptance of Orders

All orders placed through Bloom Veritas are subject to acceptance and availability.

Once an order is submitted, you will receive an order confirmation acknowledging receipt of your order. This confirmation does not guarantee acceptance of the order.

Bloom Veritas reserves the right to:

Decline any order at its sole discretion.
Cancel orders where products are unavailable.
Refuse orders that contain incorrect, incomplete, or suspicious information.
Cancel orders where payment cannot be successfully authorized or verified.

In the event that Bloom Veritas is unable to fulfill an order, customers will be offered an appropriate remedy, which may include a replacement product, store credit, or refund, depending on the circumstances.

5. Service Areas

Bloom Veritas currently provides products and services to customers in selected locations throughout:

Australia
New Zealand
United Kingdom
Canada
United States

Product availability, delivery options, pricing, and delivery times may vary depending on the delivery location and florist partner availability. Bloom Veritas reserves the right to modify, suspend, expand, or restrict service areas at any time without prior notice.

6. Product Descriptions and Product Images

Bloom Veritas strives to ensure that all product descriptions, images, pricing, and product information displayed on our website are accurate and up to date.

All product images displayed on the Bloom Veritas website are intended to represent the overall style, colour palette, arrangement design, and presentation of the product.

Due to the natural characteristics of flowers and variations in seasonal availability, regional supply, florist inventory, and growing conditions, the final delivered arrangement may vary from the images displayed on our website.

Minor variations in flower size, bloom stage, colour shades, wrapping materials, foliage, fillers, containers, ribbons, and presentation may occur and shall not be considered defects or grounds for refund.

Bloom Veritas reserves the right to correct any errors, inaccuracies, or omissions relating to product descriptions, pricing, product availability, or promotional offers at any time without prior notice.

7. Flower Availability

Flowers are seasonal and subject to availability.

Certain flower varieties, colours, foliage, fillers, containers, and wrapping materials may not be available in all delivery locations or at all times throughout the year.

Bloom Veritas works with florist partners across multiple countries and regions. Product availability may therefore vary depending on local market conditions, seasonal supply, weather events, transportation disruptions, public holidays, and other factors beyond our reasonable control.

Where a specific flower variety or component is unavailable, Bloom Veritas reserves the right to substitute unavailable items in accordance with our Flower Substitution Policy.

8. Flower Substitutions

Bloom Veritas is committed to delivering arrangements that closely reflect the product selected by the customer.

Where specific flowers, colours, wrapping materials, containers, foliage, or other floral components are unavailable, Bloom Veritas and its florist partners may substitute such items with alternatives of equal or greater value.

All substitutions will be made with the objective of preserving:

The overall design style;
The colour palette;
The arrangement size;
The visual appearance;
The value of the product purchased.

Where significant substitutions are required, florist partners may be required to seek approval from Bloom Veritas before fulfillment.

Customers acknowledge and accept that substitutions are a normal part of the floral industry and do not constitute grounds for cancellation, refund, or chargeback where the overall design intent and value of the arrangement have been maintained.

9. Pricing and Payments

All prices displayed on the Bloom Veritas website are shown in the applicable currency for the customer's selected market or delivery location.

Bloom Veritas reserves the right to modify prices, fees, promotional offers, and product availability at any time without prior notice.

Payment must be received in full before an order is processed or released for fulfillment.

Bloom Veritas accepts approved payment methods made available through its website and authorized payment processing partners.

Customers represent and warrant that they are authorized to use the payment method provided and that all payment information submitted is accurate and complete.

Bloom Veritas reserves the right to refuse, suspend, or cancel orders where payment authorization cannot be obtained or where fraudulent activity is suspected.

10. Taxes, Duties, and Currency

Where applicable, taxes may be included in the displayed purchase price or added during checkout in accordance with local laws and regulations.

Customers are responsible for any taxes, duties, levies, or charges imposed by governmental authorities where applicable.

Bloom Veritas is not responsible for currency conversion fees, foreign transaction fees, bank charges, or other charges imposed by third-party financial institutions.

All payments will be processed in the currency displayed at checkout.

11. Delivery Services

Bloom Veritas works with independent florist partners and delivery providers to fulfill and deliver orders.

Delivery availability, delivery times, and delivery options may vary depending on the delivery location, florist capacity, weather conditions, traffic conditions, public holidays, and other factors beyond our reasonable control.

While Bloom Veritas strives to meet all requested delivery dates, all delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing complete and accurate delivery information when placing an order.

Bloom Veritas shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccurate delivery information supplied by the customer.

12. Same-Day Delivery

Same-day delivery may be available in selected service areas.

To qualify for same-day delivery, orders must be placed before the published same-day delivery cut-off time.

For most service locations, the same-day delivery cut-off time is 10:00 AM local time.

Orders received after the applicable cut-off time may be delivered on the next available delivery date.

Bloom Veritas reserves the right to suspend, modify, or withdraw same-day delivery services at any time.

Same-day delivery availability is subject to florist capacity, product availability, weather conditions, and operational requirements.

13. Safe Place Deliveries and Neighbour Deliveries

Where the recipient is unavailable at the delivery address, Bloom Veritas and its florist partners may, at their discretion:

Leave the order in a safe location at the delivery address;
Leave the order with a neighbour;
Leave the order with a building concierge, reception desk, security personnel, or property manager;
Contact the recipient directly to arrange delivery.

By placing an order, customers acknowledge and accept that flowers may be left in a reasonable and secure location where direct delivery to the recipient is not possible.

Once an order has been successfully delivered to a safe location, neighbour, concierge, reception desk, security personnel, or other authorized person at the delivery address, the order shall be deemed delivered.

14. Proof of Delivery

To protect customers, florist partners, and Bloom Veritas from fraudulent claims and delivery disputes, Bloom Veritas may collect proof of delivery.

Proof of delivery may include:

Delivery photographs;
GPS delivery records;
Delivery timestamps;
Recipient signatures where available;
Delivery driver confirmation records.

Customers acknowledge and agree that Bloom Veritas may rely upon such records as evidence that delivery has been successfully completed.

Delivery photographs may include the delivered arrangement, delivery location, entrance area, doorstep, or other relevant delivery evidence.

Bloom Veritas will handle all delivery information in accordance with its Privacy Policy.

15. Failed Deliveries

A delivery may be considered unsuccessful where:

The delivery address is incorrect;
Access to the property cannot be obtained;
The recipient cannot be located;
The recipient refuses the delivery;
Delivery conditions are unsafe;
Circumstances outside the reasonable control of Bloom Veritas prevent completion of the delivery.

Where a delivery fails due to customer-provided information or recipient-related circumstances, Bloom Veritas may:

Charge an additional delivery fee for re-delivery;
Reschedule the delivery;
Decline refund requests;
Offer store credit at its sole discretion.

Bloom Veritas shall not be liable for deterioration in flower quality resulting from delayed delivery caused by incorrect customer information or recipient unavailability.

16. Cancellations

Customers may cancel an order within one (1) hour of placing the order and receive a full refund, provided that order preparation has not yet commenced.

Once order preparation has commenced, Bloom Veritas reserves the right to:

Decline cancellation requests;
Offer a partial refund;
Offer store credit;
Proceed with fulfillment and delivery.

Orders that have already been dispatched or delivered cannot be cancelled.

Bloom Veritas reserves the right to determine whether order preparation has commenced based on florist records, production records, and fulfillment status.

17. Refunds and Returns

Due to the perishable nature of flowers and floral products, all refund and return requests are reviewed on a case-by-case basis.

Bloom Veritas does not guarantee refunds simply because a customer changes their mind or is dissatisfied with personal preferences regarding flowers, colours, floral varieties, scents, or design style.

Customers who are dissatisfied with an order may contact Bloom Veritas at:

support@bloomveritas.com

within 24 hours of delivery.

To assist with the review process, customers may be asked to provide:

Order number;
Photographs of the arrangement;
Description of the issue;
Delivery details.

Bloom Veritas may, at its sole discretion:

Offer store credit;
Offer a replacement arrangement;
Offer a partial refund;
Offer a full refund where appropriate.

Store credit may be offered as the preferred resolution method for eligible claims.

18. Quality Concerns

Bloom Veritas takes pride in maintaining high standards across its florist partner network.

Where a customer believes an arrangement has arrived damaged, defective, significantly different from the intended design, or unsuitable for its intended purpose, customers must report any quality concerns, relating to their order within twelve (12) hours of delivery. Bloom Veritas will investigate the matter.

Bloom Veritas may request photographs and supporting information to evaluate the claim.

Refunds, replacements, or store credit may be offered where Bloom Veritas reasonably determines that the arrangement failed to meet acceptable quality standards.

Minor differences arising from seasonal flower availability, substitutions, flower maturity, natural variation, wrapping materials, or regional florist practices shall not be considered defects.

Bloom Veritas reserves the right to decline claims submitted after this period due to the perishable nature of flowers and floral products.

19. Customer Responsibilities

Customers are responsible for ensuring that all information provided during checkout is accurate and complete.

This includes:

Recipient name;
Delivery address;
Contact information;
Delivery instructions;
Personal messages.

Bloom Veritas shall not be responsible for delays, failed deliveries, additional delivery charges, or losses resulting from inaccurate information supplied by customers.

Customers are responsible for reviewing their order details before submitting payment.

20. Gift Messages

Bloom Veritas offers customers the option to include personalised gift messages with selected orders.

Customers are solely responsible for the content of gift messages submitted through the Bloom Veritas website.

Bloom Veritas reserves the right to refuse, edit, shorten, or remove any message that:

Contains unlawful content;
Contains threatening or abusive language;
Contains offensive, discriminatory, or inappropriate material;
Exceeds reasonable length limitations.

Bloom Veritas accepts no responsibility for errors submitted by customers in gift message content.

21. Customer Satisfaction

Customer satisfaction is important to Bloom Veritas.

While we strive to ensure every order meets customer expectations, flowers are natural products and may vary in appearance due to seasonality, growing conditions, handling, and regional availability.

Where concerns arise, Bloom Veritas encourages customers to contact our support team promptly so that we may review the matter and determine an appropriate resolution.

Any goodwill gestures, store credit, replacements, discounts, or refunds provided by Bloom Veritas are offered at our sole discretion and do not establish a continuing obligation to provide similar remedies in future cases.

22. Intellectual Property Rights

All content displayed on the Bloom Veritas website, including but not limited to:

Product images;
Bouquet designs;
Floral recipes;
Product descriptions;
Website content;
Logos;
Branding elements;
Graphics;
Videos;
Marketing materials;
Software and technology,

are the property of Bloom Veritas or its licensors and are protected by applicable intellectual property laws.

Customers, florist partners, suppliers, and third parties may not copy, reproduce, distribute, modify, publish, sell, or otherwise use any Bloom Veritas intellectual property without prior written permission.

Florist partners may only use Bloom Veritas product images, bouquet recipes, design specifications, and branding materials for the purpose of fulfilling Bloom Veritas orders.

Unauthorized use of Bloom Veritas intellectual property may result in legal action.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Bloom Veritas shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from:

Use of our website;
Product availability issues;
Delivery delays;
Delivery failures caused by third parties;
Product substitutions;
Customer-provided errors;
Technical interruptions;
Payment processing failures;
Events beyond our reasonable control.

Bloom Veritas' total liability for any claim relating to an order shall not exceed the amount paid by the customer for the affected order.

Nothing in these Terms & Conditions excludes or limits liability where such limitation is prohibited by law.

24. Force Majeure

Bloom Veritas shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include:

Severe weather conditions;
Natural disasters;
Floods;
Fires;
Earthquakes;
Pandemics;
Epidemics;
Government actions;
Border restrictions;
Transportation disruptions;
Supply shortages;
Labour disputes;
Utility failures;
Internet outages;
Cybersecurity incidents;
Acts of war;
Civil unrest;
Terrorist acts.

Where such events occur, Bloom Veritas may suspend, delay, modify, or cancel affected services without liability.

25. Privacy and Data Protection

Bloom Veritas respects customer privacy and is committed to protecting personal information.

Information collected through our website may include:

Names;
Addresses;
Email addresses;
Telephone numbers;
Payment information;
Delivery information;
Order history;
Website usage information.

Customer information is collected and processed solely for legitimate business purposes, including:

Order fulfillment;
Customer support;
Payment processing;
Fraud prevention;
Service improvement;
Legal compliance.

Bloom Veritas does not sell customer personal information to third parties.

Additional information regarding data collection, storage, processing, and customer rights can be found in the Bloom Veritas Privacy Policy.

26. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute, claim, or controversy arising out of or relating to these Terms & Conditions, the Bloom Veritas website, or any order placed through Bloom Veritas shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.

27. Changes to These Terms & Conditions

Bloom Veritas reserves the right to update, amend, modify, or replace these Terms & Conditions at any time.

Any changes will become effective upon publication on the Bloom Veritas website.

Customers are encouraged to review these Terms & Conditions periodically.

Continued use of the Bloom Veritas website or services following publication of revised Terms & Conditions constitutes acceptance of the updated Terms.

28. Contact Information

For any questions, concerns, complaints, or requests relating to these Terms & Conditions, customers may contact:

Bloom Veritas Customer Support

Email: support@bloomveritas.com

Website: www.bloomveritas.com