1. Introduction
 

Bloom Veritas respects your privacy and is committed to protecting your personal information.
 

This Privacy Policy explains how Bloom Veritas collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact our support team, or otherwise interact with our services.

By using the Bloom Veritas website and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Bloom Veritas may collect the following information:

Personal Information
 

• Full name;

• Recipient name;

• Billing address;

• Delivery address;

• Email address;

• Telephone number;

• Gift message content;

• Order details.

Payment Information
 

Payments are processed through secure third-party payment providers.
 

Bloom Veritas does not store full payment card details.
 

Payment providers may collect:
 

• Cardholder name;

• Payment card information;

• Transaction details;

• Fraud prevention data.

Technical Information

We may automatically collect:
 

• IP address;

• Browser type;

• Device information;

• Operating system;

• Website usage information;

• Cookies and analytics data.

3. How We Use Your Information
 

Bloom Veritas may use personal information to:
 

• Process and fulfill orders;

• Deliver products and services;

• Provide customer support;

• Communicate regarding orders;

• Prevent fraud and unauthorized transactions;

• Improve our website and services;

• Conduct internal business operations;

• Meet legal and regulatory obligations.

We only use information where reasonably necessary for legitimate business purposes.

4. Recipient Information

When placing an order, customers may provide information relating to recipients.

Customers confirm that they have the authority to provide recipient information for the purpose of fulfilling flower delivery orders.

Recipient information will only be used for:
 

• Order fulfillment;

• Delivery coordination;

• Customer support;

• Fraud prevention.

5. Delivery Information and Photographs

To assist with delivery verification and dispute resolution, Bloom Veritas and its florist partners may collect:
 

• Delivery timestamps;

• Delivery location details;

• Delivery photographs;

• Delivery confirmation records.

Delivery photographs may include:
 

• The floral arrangement;

• The delivery location;

• The recipient receiving the arrangement where appropriate.

Such information may be retained for customer service, fraud prevention, and legal compliance purposes.

6. Marketing Communications

Customers may choose to receive:
 

• Promotional emails;

• Newsletters;

• Product updates;

• Special offers.

Customers may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in communications or by contacting Bloom Veritas.

Transactional emails relating to orders and customer service may still be sent where necessary.

7. Sharing Information

Bloom Veritas does not sell personal information.

Information may be shared with trusted third parties where necessary to operate our business, including:
 

• Florist partners;

• Delivery providers;

• Payment processors;

• Website service providers;

• Fraud prevention providers;

• Legal and regulatory authorities where required.

Third parties are expected to protect information and use it only for legitimate business purposes.

8. International Data Transfers

As Bloom Veritas serves customers in multiple countries, personal information may be processed, stored, or transferred across international jurisdictions.

Bloom Veritas will take reasonable steps to ensure that personal information remains protected during any international transfer.

9. Data Security

Bloom Veritas uses commercially reasonable safeguards to protect personal information against:
 

• Unauthorized access;

• Disclosure;

• Loss;

• Misuse;

• Alteration;

• Destruction.

While no system can guarantee absolute security, Bloom Veritas takes reasonable measures to protect customer information.

10. Data Retention

Bloom Veritas retains personal information only for as long as reasonably necessary to:
 

• Fulfill orders;

• Provide customer support;

• Resolve disputes;

• Meet legal, accounting, and regulatory requirements.

Information that is no longer required may be securely deleted or anonymized.

11. Customer Rights

Depending on applicable laws, customers may have rights to:
 

• Access personal information;

• Correct inaccurate information;

• Request deletion of information;

• Restrict certain processing activities;

• Withdraw consent where applicable.

Requests may be submitted to:

support@bloomveritas.com

Bloom Veritas may require verification of identity before processing certain requests.

12. Children's Privacy

Bloom Veritas services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children without appropriate legal authorization.

If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to delete such information.

13. Changes to This Privacy Policy

Bloom Veritas may update this Privacy Policy from time to time.

Any changes will become effective upon publication on the Bloom Veritas website.

Customers are encouraged to review this Privacy Policy periodically.

14. Contact Us

For questions regarding this Privacy Policy or the handling of personal information, please contact:

Bloom Veritas Customer Support

Email: support@bloomveritas.com