1. Purpose
 

This Delivery Policy explains how Bloom Veritas manages the delivery of floral arrangements, gifts, and related products.
 

By placing an order with Bloom Veritas, customers acknowledge and agree to the terms set out in this Delivery Policy.
 

2. Delivery Areas
 

Bloom Veritas delivers to selected locations across:
 

• Australia

• New Zealand

• United Kingdom

• Canada

• United States

Delivery availability may vary depending on florist partner coverage, local delivery conditions, and service availability.
 

Certain remote, regional, or restricted areas may not be eligible for delivery.
 

Bloom Veritas reserves the right to decline orders outside available service areas.
 

3. Delivery Dates and Times
 

Customers may select an available delivery date during checkout.
 

While Bloom Veritas will make every reasonable effort to deliver on the requested date, delivery times are estimates only and cannot be guaranteed.
 

Factors that may affect delivery include:
 

• Weather conditions;

• Traffic conditions;

• Public holidays;

• Local events;

• Florist capacity;

• Delivery provider availability;

• Circumstances beyond our reasonable control.

Bloom Veritas shall not be liable for delays caused by such circumstances.
 

4. Same-Day Delivery
 

Same-day delivery may be available in selected locations.
 

To qualify for same-day delivery, orders must be placed before 10:00 AM local time on the requested delivery date.
 

Orders placed after the same-day delivery cut-off may be delivered on the next available delivery day.
 

Same-day delivery availability is subject to florist capacity and product availability.
 

5. Delivery Addresses
 

Customers are responsible for providing accurate delivery information, including:
 

• Recipient name;

• Delivery address;

• Contact number;

• Delivery instructions.

Bloom Veritas is not responsible for failed deliveries, delays, or additional charges resulting from inaccurate or incomplete delivery information provided by customers.

6. Recipient Unavailable
 

If the recipient is unavailable at the time of delivery, Bloom Veritas or its florist partners may, where appropriate:
 

• Leave the order in a safe place;

• Leave the order with a neighbour;

• Leave the order with a concierge, reception desk, or property manager;

• Contact the recipient directly.

Where an order has been safely delivered to an appropriate location or person, the delivery shall be considered successfully completed.

7. Safe Place Deliveries
 

Customers acknowledge that flowers may be left in a safe location when the recipient is unavailable.
 

Examples of safe locations may include:
 

• Front porch;

• Covered entrance area;

• Reception desk;

• Mailroom;

• Other secure locations reasonably determined by the delivery provider.

Bloom Veritas is not responsible for loss, theft, damage, weather exposure, or deterioration occurring after successful delivery to a safe location.
 

8. Neighbour Deliveries
 

Where appropriate, florist partners may leave an order with a nearby neighbor if the recipient cannot be reached.
 

Reasonable efforts may be made to notify the recipient regarding the location of the delivered order.
 

Delivery to a neighbor shall constitute successful delivery.
 

9. Proof of Delivery
 

Bloom Veritas may collect proof of delivery for quality assurance, fraud prevention, and dispute resolution purposes.
 

Proof of delivery may include:
 

• Delivery photographs;

• GPS delivery records;

• Delivery timestamps;

• Recipient signatures;

• Driver delivery records.

These records may be used when investigating customer enquiries, payment disputes, or chargebacks.

10. Failed Deliveries
 

A delivery may be deemed unsuccessful where:
 

• Incorrect delivery information is provided;

• Access to the property is restricted;

• Delivery is unsafe;

• The recipient refuses delivery;

• The recipient cannot be located.

Where a failed delivery occurs due to customer-provided information or recipient circumstances, Bloom Veritas may:
 

• Charge a re-delivery fee;

• Arrange re-delivery;

• Offer store credit at its discretion;

• Decline refund requests.

11. Delivery During Peak Periods

During peak floral occasions, including but not limited to:
 

• Valentine's Day;

• Mother's Day;

• International Women's Day;

• Christmas;

• New Year's Day;

• Other major gifting periods,

delivery volumes may increase significantly.
 

Customers acknowledge that delivery times may be extended during peak periods.

Bloom Veritas recommends placing orders as early as possible during these periods.

12. Contact Us

For delivery enquiries, please contact:

Bloom Veritas Customer Support

Email: support@bloomveritas.com